How do you send the samples?

Question

Accepted Answer

We place great importance on the mailing process of our samples, as it affects the timely and secure receipt of our samples by our customers. To ensure that samples can reach our customers quickly and safely, we typically use express or professional mailing services to send the samples.

Our standard operating procedure includes using reputable courier services such as DHL, FedEx, which provide reliable global transportation solutions and allow us to track the real-time location of the packages. This mailing method is particularly suitable for samples that need to be delivered quickly or are of higher value and fragility.

For smaller, lighter samples, we may also choose to send them via the registered mail service of the national postal system. Although this method may be slightly slower than express delivery, it offers a cost-effective option while still ensuring the safe arrival of the samples.

Before mailing the samples, we carefully package each sample to ensure it is adequately protected during transport. For especially sensitive or valuable products, we use additional protective materials and reinforced packaging boxes to prevent damage during transit. Once the samples are shipped, we provide our customers with the tracking number and relevant mailing information, enabling them to keep track of the sample's mailing status and estimate its arrival time.

Our goal is to ensure that every sample arrives at our customers' hands intact and on time, so they can conduct effective product testing and evaluation. By working with reliable courier and mailing service providers, we are able to meet various mailing needs of our customers and provide high-quality customer service.