What is QL's customer feedback mechanism?
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- Issue Time
- Sep 26,2024
We understand the importance of customer feedback, which is why we have established a comprehensive multi-channel customer feedback system. In addition to traditional online platforms, phone calls and emails, we actively utilize social media, customer satisfaction surveys, and regular business return visits to collect a wide range of customer opinions and suggestions.
To ensure that every piece of customer feedback is handled effectively, we record it in detail and categorize it precisely in our internal system. In this way, the relevant departments are able to quickly pinpoint problems and take action to ensure that customer concerns are responded to in a timely manner.
We regularly publicize to our customers the results of feedback processing and the improvement measures taken. In this way, customers can clearly see how their opinions are valued and taken on board, thus enhancing their trust and loyalty to the brand.
Our goal is to continuously increase customer satisfaction and loyalty by not only solving their current problems, but also preventing possible problems in the future through ongoing communication and continuous improvement. We believe that only by constantly listening to our customers can we better meet their needs and realize the long-term development of our brand.