After-Sale Service

We take a proactive approach when faced with customer complaints. Our customer service team receives professional training and is equipped with efficient communication and problem solving skills. Once we receive a complaint, we will immediately start a standardized process, while flexibly adjusting the handling steps according to the complexity and urgency of the problem. When analyzing the cause of the complaint, not only the quality department will be involved, but also the R&D, production and sales departments to ensure that the problem is solved at the source. Our goal is to give an initial response in the shortest possible time and to provide a clear solution within a specified period of time. If required, we will arrange for a technician to visit the customer or provide an alternative product to minimize the inconvenience to the customer. Throughout the process, we maintain constant communication with our customers to ensure that they are aware of the progress and ultimately achieve an effective resolution to the problem. We are committed to treating every complaint as an opportunity for improvement and to continually enhance the quality of our products and services.To optimize and expand this process, we can take the following steps: 1. Increase the manpower and training of our customer service team: Ensure that our customer service team has sufficient human resources to cope with a large number of customer complaints, and conduct regular professional training to improve their communication and problem solving skills. 2. Introducing a more advanced Customer Relationship Management (CRM) system: Through the use of a more advanced CRM system, customer complaints can be better tracked and managed, and handling efficiency can be improved. 3. Establish a cross-departmental collaboration mechanism: Strengthen the collaboration between the Quality, R&D, Production and Sales Departments to ensure that the root cause of the problem can be quickly identified and solutions proposed when dealing with customer complaints. 4. Regular product and service quality assessment: Through regular assessment of products and services, potential problems can be identified and improved in a timely manner, thus reducing the occurrence of customer complaints. 5. Encourage customer feedback: Actively collect feedback from customers to understand their needs and expectations, so as to better meet their needs and provide better quality services. 6. Establish a quick response mechanism: For urgent customer complaints, establish a quick response mechanism to ensure that customers are given satisfactory answers and solutions in the shortest possible time. 7. Regular incentives and rewards for the customer service team: through the establishment of incentives and rewards system, to stimulate the enthusiasm of the customer service team's motivation and enthusiasm for work, to improve their work efficiency and quality. 8. Strengthen communication and relationship maintenance with customers: in the process of handling customer complaints, always maintain good communication with customers, pay attention to their feelings and needs, and strive to maintain good relations with customers.

We understand the importance of customer feedback, which is why we have established a comprehensive multi-channel customer feedback system. In addition to traditional online platforms, phone calls and emails, we actively utilize social media, customer satisfaction surveys, and regular business return visits to collect a wide range of customer opinions and suggestions.To ensure that every piece of customer feedback is handled effectively, we record it in detail and categorize it precisely in our internal system. In this way, the relevant departments are able to quickly pinpoint problems and take action to ensure that customer concerns are responded to in a timely manner. We regularly publicize to our customers the results of feedback processing and the improvement measures taken. In this way, customers can clearly see how their opinions are valued and taken on board, thus enhancing their trust and loyalty to the brand. Our goal is to continuously increase customer satisfaction and loyalty by not only solving their current problems, but also preventing possible problems in the future through ongoing communication and continuous improvement. We believe that only by constantly listening to our customers can we better meet their needs and realize the long-term development of our brand.

The general shelf life of our products is within one year from the date of manufacture, but the exact period may vary depending on the type of product and the environment in which it is used. This variation can be influenced by a range of factors including the specific ingredients used, storage conditions, packaging materials, and even the geographic location where the product is stored.To ensure that you can fully enjoy our high-quality products and services, we highly recommend that you take the time to read the product specifications in detail. These specifications are designed to provide you with all the necessary information about the product's intended use, handling, and shelf life. If you have any questions or need clarification, please do not hesitate to consult our customer service staff directly. Our team is well-trained and ready to assist you in providing the most accurate and up-to-date information. Furthermore, we strive to maintain transparency with our customers by providing detailed shelf-life information on our official website. You can visit our website at any time to check the shelf life of your purchased products or any products you are considering buying. This resource is regularly updated to ensure that you have access to the latest information. If you encounter any problems during the use of our products, rest assured that our customer service team will be available to help you. We understand that issues can arise despite our best efforts to provide high-quality products, and we are committed to resolving any concerns promptly and efficiently. In addition to these measures, we also offer a variety of resources to help you get the most out of your purchases. This includes user manuals, FAQ sections, and instructional videos that can guide you through the proper use and maintenance of our products. By taking advantage of these resources, you can extend the effective lifespan of your products and ensure they perform at their best. Moreover, we encourage our customers to share their feedback with us. Your input is invaluable in helping us improve our products and services. Whether you have positive feedback to share or suggestions for improvement, we welcome your insights. You can reach out to us through various channels, including email, phone, and social media platforms. We also conduct regular quality checks and audits to maintain the highest standards in product manufacturing and distribution. These processes help us identify and address potential issues before they affect our customers. By adhering to strict quality control measures, we aim to deliver products that not only meet but exceed your expectations. While the general shelf life of our products is within one year from the date of manufacture, various factors can influence this period. To ensure you make the most of our products, we urge you to read product specifications thoroughly, consult our customer service for personalized advice, and utilize the resources available on our official website. Should you encounter any issues, our dedicated customer service team is ready to assist you. By staying informed and proactive, you can enjoy our high-quality products and services to their fullest extent.

QL is committed to providing after-sales service that exceeds expectations, not only solving immediate problems but also focusing on long-term customer satisfaction and loyalty building. We believe that quality after-sales service is the cornerstone of a long-term relationship. Our after-sales service policy is carefully designed to ensure that our customers enjoy comprehensive support and peace of mind after purchasing our products. In addition to standard quality assurance, technical support, and quick response to customer complaints, we offer a range of value-added services such as training in the use of our products and customized solutions. Our service team is on call 24 hours a day, ready to address your urgent needs over the phone. We also conduct regular customer satisfaction surveys to collect feedback and continuously improve our services. At QL, we understand that each customer has unique needs and preferences. That's why we take the time to listen to your concerns and tailor our services accordingly. Our goal is not just to meet your expectations but to exceed them by providing personalized attention and exceptional customer care. Our commitment to excellence extends beyond the point of sale. We believe that a successful business relationship is built on trust, reliability, and mutual respect. That's why we go above and beyond to ensure that our customers are completely satisfied with their purchase and our services. To achieve this, we have implemented a comprehensive after-sales service program that includes: 1. Quality Assurance: We stand behind the quality of our products and offer warranties and guarantees to give you peace of mind. If you encounter any issues or defects, our team will work diligently to resolve them promptly. 2. Technical Support: Our knowledgeable technicians are available around the clock to provide assistance with installation, troubleshooting, and maintenance. We also offer online resources such as user manuals, FAQs, and video tutorials to help you get the most out of your products. 3. Quick Response Time: We understand that time is of the essence when it comes to resolving issues. That's why we prioritize speedy responses to customer inquiries and complaints. Our goal is to address your concerns within 24 hours or less, ensuring minimal disruption to your operations. 4. Value-Added Services: In addition to our core services, we offer a range of value-added options such as product training, customization, and integration services. These services are designed to enhance the functionality and performance of our products, helping you achieve your business goals more efficiently. 5. 24/7 Customer Support: Our customer support team is available around the clock to assist you with any questions or concerns you may have. Whether you need technical assistance, product information, or general advice, our friendly and knowledgeable representatives are always here to help. 6. Customer Satisfaction Surveys: We value your feedback and use it to continually improve our products and services. We conduct regular customer satisfaction surveys to gather insights into your experiences and identify areas for improvement. Your input helps us stay ahead of the curve and deliver even better results in the future. 7. Long-Term Relationship Building: At QL, we view our relationships with customers as long-term partnerships. We strive to build trust and loyalty by consistently delivering high-quality products and services that meet your evolving needs. Our team works closely with you to understand your challenges and develop solutions that drive success for both parties. 8. Continuous Improvement: We are committed to continuous improvement in all aspects of our business, including after-sales service. By investing in technology, training, and processes, we aim to raise the bar on customer satisfaction and set new standards in the industry. QL's dedication to providing exceptional after-sales service sets us apart from other companies in the market. Our comprehensive approach ensures that customers receive the support they need to maximize the value of their purchases while fostering long-lasting relationships based on trust and mutual benefit. With QL, you can rest assured knowing that we are always here for you, ready to provide outstanding service whenever you need it.